Are Our Products Sourced Ethically?
At Universeandco, we are committed to ethical sourcing practices. This means that we carefully select suppliers and partners who adhere to strict ethical guidelines. Our products are sourced from suppliers who prioritize fair labor practices, environmental sustainability, and the well-being of the communities they operate in. We believe in transparency and accountability throughout our supply chain, ensuring that every product you purchase from us meets high ethical standards.
By choosing Universeandco, you are supporting a business that values not only the quality of its products but also the ethical impact of its sourcing practices. Feel free to explore our range of products with the confidence that they have been ethically sourced for your satisfaction and peace of mind.
If you have any specific questions about our ethical sourcing policies or practices, please don't hesitate to contact us. We are here to provide you with all the information you need to make an informed decision
I just placed an order, when will it I receive it?
Our Processing times usually take a day. We are only currently shipping in Australia. Average delivery times take 4-6 days.
My order has been damaged during delivery, can it be returned?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
We are not liable for lost packages or damages that happen during transit . You can make a claim with the shipping provider .
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it processes. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Please fill out a form on the contact us page, or alternatively please email us at firstname.lastname@example.org we'll be happy to answer any of your questions.